Enhancing Customer Experience with Live Reception Service
Accommodating your customers fast and efficiently is the name of the game in today’s landscape of modern businesses. And there are lots of client-facing facets that your company has. However, you should make sure that your customers’ first touchpoint has this capability, especially your receptionist.
While the traditional person-to-person, nine-to-five approach to a live reception service still works today, it is not without its flaws. It is solely tied to the availability of your assigned personnel, the office hours, and the foot and call traffic to your physical office or hotline number. It is also very prone to human errors such as scheduling mismanagement, wrong phone transfers, and the like, wasting the customer’s and your efforts.
Expand Force Global Solves this problem with our very own virtual receptionist services. We can cover the blind spots of your conventional receptionist and even help deliver better business results! With our access to cutting-edge modern workplace technologies, we start by setting up a holistic online receptionist system. Once rolled out, it can immediately receive calls and route them to the right people. It can also receive a message on behalf of the person if unavailable. And ultimately, it will smoothly create user tickets or even do smart scheduling whenever needed, allowing you to integrate client journeys into your business tools and funnels seamlessly.
This saves you the hassle of hiring and paying for extra personnel just to operate the phone and removes the risks of human error along the way. This smoothly automates the end-to-end call answering service without compromising the process accuracy and the ability to integrate with internal tools.
In terms of the customer experience, a virtual receptionist can optimize the whole process for each client by presenting them with a “no-frills” virtual assistant experience without the constraint of office hours availability.