Virtual Receptionists

Virtual Receptionists

Automate your client-facing tasks with a virtual receptionist to serve clients and prospects fast and efficiently.

Why Go for a Virtual Receptionist

FRONT-DESK AUTOMATION
FRONT-DESK AUTOMATION
Promptly respond to client concerns with an automated live reception service with zero to no downtime.
SMOOTHER CALL ROUTING
SMOOTHER CALL ROUTING
Never again have stray calls. Transfer the right call to the right person with a top notch phone receptionist.
CONVENIENT SCHEDULING
CONVENIENT SCHEDULING
Do appointment scheduling easily and never miss to allocate schedules to your best available time and date.
EASIER SYSTEM INTEGRATION
EASIER SYSTEM INTEGRATION
Smoothly tie in your answering services to your business tools such as ticketing systems, CRM, and the like.
IMPROVED CUSTOMER SERVICE
IMPROVED CUSTOMER SERVICE
Grow your business with a 24/7 live answering service and be there when your clients need you the most.

Virtual Receptionist Process with Expand Force Global

Enhancing Customer Experience with Live Reception Service

Accommodating your customers fast and efficiently is the name of the game in today’s landscape of modern businesses. And there are lots of client-facing facets that your company has. However, you should make sure that your customers’ first touchpoint has this capability, especially your receptionist.  

While the traditional person-to-person, nine-to-five approach to a live reception service still works today, it is not without its flaws. It is solely tied to the availability of your assigned personnel, the office hours, and the foot and call traffic to your physical office or hotline number. It is also very prone to human errors such as scheduling mismanagement, wrong phone transfers, and the like, wasting the customer’s and your efforts. 

Expand Force Global Solves this problem with our very own virtual receptionist services. We can cover the blind spots of your conventional receptionist and even help deliver better business results! With our access to cutting-edge modern workplace technologies, we start by setting up a holistic online receptionist system. Once rolled out, it can immediately receive calls and route them to the right people. It can also receive a message on behalf of the person if unavailable. And ultimately, it will smoothly create user tickets or even do smart scheduling whenever needed, allowing you to integrate client journeys into your business tools and funnels seamlessly.  

This saves you the hassle of hiring and paying for extra personnel just to operate the phone and removes the risks of human error along the way. This smoothly automates the end-to-end call answering service without compromising the process accuracy and the ability to integrate with internal tools. 

In terms of the customer experience, a virtual receptionist can optimize the whole process for each client by presenting them with a “no-frills” virtual assistant experience without the constraint of office hours availability. 

Virtual Receptionist Process with Expand Force Global

Virtual Receptionists

SEAMLESS AND AUTOMATED PHONE ANSWERING

SEAMLESS AND AUTOMATED PHONE ANSWERING

Ensuring that our virtual receptionist technologies can operate independently while integrated to your business tools.

PROMPT AND EFFICIENT CALL ROUTING

PROMPT AND EFFICIENT CALL ROUTING

Harnessing technology to minimize call handling errors and making sure that they are routed to the right recipient.

PRECISE MESSAGE-TAKING AND ASSISTANCE

PRECISE MESSAGE-TAKING AND ASSISTANCE

Keeping the process with the highest precision to take customer messages and relay them to the appropriate person.

SMOOTH AND EFFICIENT APPOINTMENT SCHEDULING

SMOOTH AND EFFICIENT APPOINTMENT SCHEDULING

Doing away with the need to transfer the caller back and forth by immediately accommodating the customer for scheduling an appointment.

CUSTOMIZABLE CALL FLOWS

CUSTOMIZABLE CALL FLOWS

Tailor-fitting the flow by configuring the data provided to the customers and the routing rules.

MULTILINGUAL CAPABILITIES

MULTILINGUAL CAPABILITIES

Enabling Spanish and French languages to accommodate non-English speakers when necessary.

24/7 BUSINESS AVAILABILITY

24/7 BUSINESS AVAILABILITY

Accommodating clients during office hours and even beyond the typical 9 to 5 workday schedule.

Why Choose Expand Force Global for Virtual Receptionist Services

Besides being an outsourcing giant, Expand Force Global also puts forward its passion for tech and harnesses it to improve employee and customer experiences. This is highly evident with our virtual receptionist services that maximize and tie in the capabilities of business calling technologies and customer service. 

Since this service relies more on our technical aspect as a company, we can assure you that our calling technologies are cloud-based and backed up across various data centers to secure business continuity. These are also managed backend using only zero-trust devices while abiding by state-mandated regulations for data security.  

And in the future, if you have plans of scaling up your business outside of the live reception service you have availed from us, we can easily tap a global pool of talents that can work for you. We got it all here, so work with us today! 

  • An established human resource company since 2017.
  • Have a global reach of talents from the USA, Ecuador, India, and the Philippines.
  • In partnership with a trusted IT solution company, Computer Solutions East.
  • Continuously expanding its offices across the world.

Assorted Case Studies

Legal & Law Firm
Legal & Law Firm

We implemented an encompassing legal answering service and live support to optimize the client’s legal intake process.

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Accounting & Finance
Accounting & Finance

We sharpened the client’s live answering and appointment scheduling efforts to gain business bandwidth.

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 Professional Services
Professional Services

We streamlined the client’s client support through the seamless integration of a live answering service into their appointment scheduling and records management.

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