Unlocking Offshore Advantage with 24 Hour Answering Service
Gone are the days when businesses would simply stop operating on weekends, holidays, downtimes, or after office hours. Expand Force Global designed a phone answering service process that would maximize the idle times of your business. It is also a great way to expand your business without work hours and location constraints, as an offshore team of experts execute this virtual phone answering service.
Expand Force Global asks you first about the type of calls, the demographics of your frequent callers, and what they usually call for. We will then ask you the span of hours that you need to be covered for a virtual call answering service. We can suggest if you need an around-the-clock call answering service through those few details.
Our team will then further probe into your outsourcing needs. We will ask you the specifics of the tasks to be done before, during, and after calls to make sure that our live virtual receptionists do not just merely answer calls but also work on an established workflow that is beneficial to your business. These tasks include emailing, scheduling, follow-up calls, and the like that would keep you engaged with a customer.
You can customize the live answering service we are offering to your liking. If you want customized messaging, call recording access for QA, a fully mapped escalation process, and the like, feel free to inform us our professional answering service can surely cover those. And once these minute details are all set, it is time for you to decide on the length of your commitment with us. Regardless of how long you will be outsourcing the virtual receptionist services from us, rest assured that you will always get the value of what you will be paying for or even more.