Live Answering Services for Businesses

Live Answering Services for Businesses

Opportunities and client queries can happen any time of the day. Be there as they come with 24 hour answering service.

Why Go for 24 Hour Answering Service for Your Business

BUSINESS AVAILABILITY
BUSINESS AVAILABILITY
Whether for client support, lead generation, or new business, you can respond ASAP, even during after-hours.
COST-EFFICIENCY
COST-EFFICIENCY
Remove overhead costs with a virtual phone answering service with a team of tech-driven experts.
HUMAN-CENTRIC SUPPORT
HUMAN-CENTRIC SUPPORT
Provide live client interaction and the best communication experience with our virtual call answering service.
CONSISTENT MONITORING
CONSISTENT MONITORING
Keep lines open and stay on top of your contacts. Get reports to have business numbers and targets in check.
SECURED WORKFLOW
SECURED WORKFLOW
Be at ease knowing that our web based answering service runs on zero-trust devices for high-level security.

24 Hour Answering Service Implementation with Expand Force Global

Unlocking Offshore Advantage with 24 Hour Answering Service

Gone are the days when businesses would simply stop operating on weekends, holidays, downtimes, or after office hours. Expand Force Global designed a phone answering service process that would maximize the idle times of your business. It is also a great way to expand your business without work hours and location constraints, as an offshore team of experts execute this virtual phone answering service. 

Expand Force Global asks you first about the type of calls, the demographics of your frequent callers, and what they usually call for. We will then ask you the span of hours that you need to be covered for a virtual call answering service. We can suggest if you need an around-the-clock call answering service through those few details. 

Our team will then further probe into your outsourcing needs. We will ask you the specifics of the tasks to be done before, during, and after calls to make sure that our live virtual receptionists do not just merely answer calls but also work on an established workflow that is beneficial to your business. These tasks include emailing, scheduling, follow-up calls, and the like that would keep you engaged with a customer. 

You can customize the live answering service we are offering to your liking. If you want customized messaging, call recording access for QA, a fully mapped escalation process, and the like, feel free to inform us our professional answering service can surely cover those. And once these minute details are all set, it is time for you to decide on the length of your commitment with us. Regardless of how long you will be outsourcing the virtual receptionist services from us, rest assured that you will always get the value of what you will be paying for or even more.  

24 Hour Answering Service Implementation with Expand Force Global

expandFORCE Services for Offshore 24/7 Live Answering

BROAD TALENT REACH

BROAD TALENT REACH

Harnessing the best talents across the world while providing global-scale opportunities for local professionals.

24/7 CLIENT SUPPORT

24/7 CLIENT SUPPORT

Providing around-the-clock customer assistance, just like how responsive and attentive you are to your clients.

OUTSTANDING CUSTOMER SERVICE

OUTSTANDING CUSTOMER SERVICE

Prioritizing customer satisfaction with tailor-fitted services, top-notch talent solutions, results-focused procedures, and data-driven insights.

CUSTOMIZABLE SERVICES

CUSTOMIZABLE SERVICES

Prioritizing customer satisfaction tailor-fitted services, top-notch offshore talent solutions, results-focused procedures, and data-driven insights.

TECH-DRIVEN PROCESS

TECH-DRIVEN PROCESS

Incorporating cutting-edge modern technologies into human-centric approaches for work efficiency.

SECURITY

SECURITY

Safeguarding the offshore workflow using the most advanced data security technologies and practices.

COMPLIANCE

COMPLIANCE

Abiding by state regulations for cybersecurity, consumer protection, and other necessary mandates.

Why Choose Expand Force Global for 24 Hour Answering Service Implementation

Expand Force Global is dedicated to stretching the capabilities of your team. Our expansive reach to the best talents in the world is simply phenomenal, allowing us to provide you with the right people to do the 24/7 live-answering workloads you require.  

And it does not stop there; we equip them with the necessary tools, from the hardware and software they will be using to their designated business phone number, to execute the tasks with ease. We also prioritize the industry sharpness they possess through our learning programs that continuously enhances their expertise.  

As for our customers, we can assure them that their overall outsourcing experience happens in secure and zero-trust devices. We also give them the freedom to customize the inclusions of our web-based answering service to their liking. All of these come in competitive pricing and scalable options. Ready to get started? Get in touch with us today! 

  • An established human resource company since 2017.
  • Have a global reach of talents from the USA, Ecuador, India, and the Philippines.
  • In partnership with a trusted IT solution company, Computer Solutions East.
  • Continuously expanding its offices across the world.

Assorted Case Studies

Legal & Law Firm
Legal & Law Firm

We implemented an encompassing legal answering service and live support to optimize the client’s legal intake process.

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Accounting & Finance
Accounting & Finance

We sharpened the client’s live answering and appointment scheduling efforts to gain business bandwidth.

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 Professional Services
Professional Services

We streamlined the client’s client support through the seamless integration of a live answering service into their appointment scheduling and records management.

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