Providing top-notch customer service with Live Chat Support
Modern businesses now have the multi channel capability where they can establish their presence, especially online. Websites, social media, and eCommerce sites are just some of these. The problem arises when a business tries to be available on various platforms, as this would normally mean the need for extra hands to accommodate clients.
Expand Force Global saw this need and crafted its own encompassing 24×7 live chat support services. Equipped with the right calling technologies and a competitive pool of support agents, we can easily set up this customer service channel for your business. We start by implementing the chat software in your customer support channels and even manage your existing chat platforms. And to match your overall brand, we can customize the chat interface on your site. This way, you can establish a strong brand recall to your client and prospects.
As for the live support agents that will handle these chat platforms, they will undergo process training along with learning your business line. This is to ensure that they can efficiently maneuver across the chats and can provide the best assistance to your customers with your products and services, and business protocols in mind. After setting up the support channels and your preferred live chat features, the chat support service is ready to take in customer queries.
Chat transcripts can be stored for QA processes to gather insights for process optimizations. In a much closer look, the chat history can be a solid basis for the customer behavior whenever they get in touch with you over chat, as well as knowing their typical concerns about your products and services. This is where you can build around the improvements in the 24×7 live chat experience or what you are offering as a company. And these are just some of the benefits of live chat support once you avail it from Expand Force Global.