Live Chat Support

Live Chat Support

Serve clients better and gain high customer satisfaction with quick, expert-driven 24x7 live chat.

Why Go for Expand Force Global’s Chat Support Services

COST-EFFICIENCY
COST-EFFICIENCY
Handle multiple customer queries simultaneously without the need for additional personnel and work hours.
BETTER CUSTOMER SERVICE
BETTER CUSTOMER SERVICE
Provide tailored and real-time customer support and build loyalty and trust across your client base.
IMPROVED SALES AND CX
IMPROVED SALES AND CX
Establish a chat-based support channel and convert site visitors into customers via an excellent customer experience.
TOP-RATED CHAT EXPERIENCE
TOP-RATED CHAT EXPERIENCE
Set real subject matter experts at the frontline to provide an immediate and customer-centric chat experience.
24/7 SUPPORT AVAILABILITY
24/7 SUPPORT AVAILABILITY
Maximize live chat tools backed with business-continuity technologies to ensure 24/7 support availability.

Live Support Service Chat Process with Expand Force Global

Providing top-notch customer service with Live Chat Support

Modern businesses now have the multi channel capability where they can establish their presence, especially online. Websites, social media, and eCommerce sites are just some of these. The problem arises when a business tries to be available on various platforms, as this would normally mean the need for extra hands to accommodate clients.  

Expand Force Global saw this need and crafted its own encompassing 24×7 live chat support services. Equipped with the right calling technologies and a competitive pool of support agents, we can easily set up this customer service channel for your business. We start by implementing the chat software in your customer support channels and even manage your existing chat platforms. And to match your overall brand, we can customize the chat interface on your site. This way, you can establish a strong brand recall to your client and prospects.  

As for the live support agents that will handle these chat platforms, they will undergo process training along with learning your business line. This is to ensure that they can efficiently maneuver across the chats and can provide the best assistance to your customers with your products and services, and business protocols in mind. After setting up the support channels and your preferred live chat features, the chat support service is ready to take in customer queries.  

Chat transcripts can be stored for QA processes to gather insights for process optimizations. In a much closer look, the chat history can be a solid basis for the customer behavior whenever they get in touch with you over chat, as well as knowing their typical concerns about your products and services. This is where you can build around the improvements in the 24×7 live chat experience or what you are offering as a company. And these are just some of the benefits of live chat support once you avail it from Expand Force Global. 

Live Support Service Chat Process with Expand Force Global

Live Chat Support

ENCOMPASSING AND ROBUST CHAT SOFTWARE

ENCOMPASSING AND ROBUST CHAT SOFTWARE

Using only cutting-edge modern workplace tools that can easily integrate chat with your business tools and platforms.

TAILOR-FITTED AND CLIENT-FRIENDLY CHAT INTERFACE

TAILOR-FITTED AND CLIENT-FRIENDLY CHAT INTERFACE

Customizing the interface to reflect your identity as a business and to provide the specific needs of your clients.

SKILLED CUSTOMER SUPPORT AGENTS

SKILLED CUSTOMER SUPPORT AGENTS

Honing an exceptional pool of chat support experts to learn the ins and outs of your business for providing the best client support on the front lines.

SEAMLESS QA PROCESS FOR OPTIMIZATION

SEAMLESS QA PROCESS FOR OPTIMIZATION

Keeping 24x7 live chat transcriptions to gain insights on client behavior, FAQs, product and service concerns, and the like for future improvements.

SECURED CHAT BACKEND

SECURED CHAT BACKEND

Ensuring that the processes and data are only accessed on updated, secured, and zero-trust devices.

24x7 CLIENT SUPPORT

24x7 CLIENT SUPPORT

Providing you with around-the-clock client support just like how you give it to your clients.

SECURITY AND COMPLIANCE

SECURITY AND COMPLIANCE

Strictly abiding by state-mandated regulations on your cybersecurity and data confidentiality.

Why Choose Expand Force Global for Live Chat Support Services

Embedding secured and efficient modern workplace technologies in a rich pool of chat support professionals in today’s time is a challenge. But Expand Force Global’s strong partnerships with tech giants and its access to a broad talent base here and abroad enabled us to craft the perfect tech-talent coordination for 24×7 live chat services. We can really say that we have found the sweet spot for the flawless execution of chat support services. 

And just like how you value your clients, we also move with the same resolve to provide you with exceptional customer experience. Using only cutting-edge hardware, software, and security technology and providing you with around-the-clock support is just the tip of the iceberg with the value you get when you work with us. 

Let experts handle your live chat support needs and focus more on making bigger business decisions. Work with us today! 

  • An established human resource company since 2017.
  • Have a global reach of talents from the USA, Ecuador, India, and the Philippines.
  • In partnership with a trusted IT solution company, Computer Solutions East.
  • Continuously expanding its offices across the world.

Assorted Case Studies

Legal & Law Firm
Legal & Law Firm

We implemented an encompassing legal answering service and live support to optimize the client’s legal intake process.

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Accounting & Finance
Accounting & Finance

We sharpened the client’s live answering and appointment scheduling efforts to gain business bandwidth.

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 Professional Services
Professional Services

We streamlined the client’s client support through the seamless integration of a live answering service into their appointment scheduling and records management.

Learn More

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