Bi-Lingual Voice Support

Bi-Lingual Voice Support

Never miss the opportunity to serve your non-English speaking clients with our bilingual answering service.

Why Go for Bilingual Answering Services?

BETTER CLIENT CONNECTION
BETTER CLIENT CONNECTION
Talk with your customers' language and build more intentional connections with non-English speakers.
SHARPER BUSINESS EDGE
SHARPER BUSINESS EDGE
Upscale to a global reach in serving your clients and providing their needs in the language they understand.
COST-EFFICIENCY
COST-EFFICIENCY
Do away with the cost of putting up several dedicated customer service teams for different languages.
BROADER CLIENT SCOPE
BROADER CLIENT SCOPE
Expand your capabilities to target global markets and make your brand available to a wider customer range.
BUSINESS AVAILABILITY
BUSINESS AVAILABILITY
Work with a tech-driven offshore team and make your bilingual call answering processes available 24/7.

Bilingual Answering Service Process with Expand Force Global

Stronger Client Connections with a Bilingual Receptionist

In a time when we can safely assume that most customers can speak English, there’s this underlying issue that modern companies always fail to address: servicing non-English speakers. Regardless of organization size, both big and small businesses experience this challenge.  

Expand Force Global responds to this need by crafting a customizable bilingual virtual receptionist service for businesses across the US region. Tapping our access to a broad talent pool of bilingual virtual receptionists, we can guarantee to provide the same excellent customer support and experience, no matter what language they speak.   

We start by scouting the best professionals who fluently speak English and another language. In the meantime, we can easily tap our Spanish and French-speaking talents from our remote offices across the world. And currently, we have already set up a team ready for deployment. Once we kick off our partnership, they will undergo a series of training about your company’s products and services, as well as your policies, procedures, and preferences in handling your clients. 

Once all is set, they are ready to answer customer queries via call, email, or other platforms you wish to be covered. And since our team already speaks your clients’ language, there’s no need to transfer the inquiry to another person. We’ll address their concerns on the same call, email thread, or chat they initiated. No need for extra steps for your customers. 

For QA purposes, you have the choice to enable call recording. Our team will also provide you with detailed documentation of client interactions, including the nature of the call, their resolution, and the necessary follow-up procedures. This way, you can see how your customers behave and gauge their satisfaction with your products and services. You can then use this to optimize the next business movements. You can definitely enjoy an end-to-end bilingual receptionist process with Expand Force Global! 

Bilingual Answering Service Process with Expand Force Global

expandFORCE for Bi-Lingual Voice Support

PROMPT AND EFFICIENT CLIENT RESPONSE

PROMPT AND EFFICIENT CLIENT RESPONSE

Keeping our bilingual receptionist team on their toes for immediate and effective troubleshooting and customer support.

TOP-NOTCH AND TAILORED CUSTOMER SERVICE

TOP-NOTCH AND TAILORED CUSTOMER SERVICE

Prioritizing the needs of our customers without compromising the outcome, just like how you do it for your clients.

SCALABLE SERVICE INCLUSIONS

SCALABLE SERVICE INCLUSIONS

Keeping our bilingual answering services flexible to the inclusions preferred by clients would further streamline the whole process.

TECHNOLOGY-DRIVEN BILINGUAL SUPPORT

TECHNOLOGY-DRIVEN BILINGUAL SUPPORT

Equipping our offshore team with cutting-edge modern workplace technologies to further enhance productivity, customer experience, and business results.

AROUND-THE-CLOCK SUPPORT

AROUND-THE-CLOCK SUPPORT

Maximizing the offshore schedule to give 24/7 customer support, allowing us to work while you sleep.

ZERO-TRUST TASK APPROACH

ZERO-TRUST TASK APPROACH

Ensuring that bilingual answering service workflows are only operated via zero-trust devices.

SECURITY AND COMPLIANCE

SECURITY AND COMPLIANCE

Implementing updated security technologies and abiding by state-mandated data security regulations.

Why Choose Expand Force Global for Bilingual Answering Services

Expand Force Global is different from your typical company that offers bilingual answering services. We take pride in the end-to-end customer experience we can provide for small and medium businesses that need such outsourced services. Starting from hiring the right talent, we would handpick each bilingual professional that will join our team and vouch for each role’s prowess. 

We also make sure that each is adaptive to the new products and services that you will launch along the way. This gives you the edge to penetrate the English-speaking and non-English-speaking prospects with your new offers in the fastest and most efficient way possible. 

On top of that, we can operate your bilingual answering service around the clock, giving you more bandwidth to take on business opportunities that can come along the way. These are just some of the perks when working with Expand Force Global. Work with us today! 

  • An established human resource company since 2017.
  • Have a global reach of talents from the USA, Ecuador, India, and the Philippines.
  • In partnership with a trusted IT solution company, Computer Solutions East.
  • Continuously expanding its offices across the world.

Assorted Case Studies

Legal & Law Firm
Legal & Law Firm

We implemented an encompassing legal answering service and live support to optimize the client’s legal intake process.

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Accounting & Finance
Accounting & Finance

We sharpened the client’s live answering and appointment scheduling efforts to gain business bandwidth.

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 Professional Services
Professional Services

We streamlined the client’s client support through the seamless integration of a live answering service into their appointment scheduling and records management.

Learn More

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