Stronger Client Connections with a Bilingual Receptionist
In a time when we can safely assume that most customers can speak English, there’s this underlying issue that modern companies always fail to address: servicing non-English speakers. Regardless of organization size, both big and small businesses experience this challenge.
Expand Force Global responds to this need by crafting a customizable bilingual virtual receptionist service for businesses across the US region. Tapping our access to a broad talent pool of bilingual virtual receptionists, we can guarantee to provide the same excellent customer support and experience, no matter what language they speak.
We start by scouting the best professionals who fluently speak English and another language. In the meantime, we can easily tap our Spanish and French-speaking talents from our remote offices across the world. And currently, we have already set up a team ready for deployment. Once we kick off our partnership, they will undergo a series of training about your company’s products and services, as well as your policies, procedures, and preferences in handling your clients.
Once all is set, they are ready to answer customer queries via call, email, or other platforms you wish to be covered. And since our team already speaks your clients’ language, there’s no need to transfer the inquiry to another person. We’ll address their concerns on the same call, email thread, or chat they initiated. No need for extra steps for your customers.
For QA purposes, you have the choice to enable call recording. Our team will also provide you with detailed documentation of client interactions, including the nature of the call, their resolution, and the necessary follow-up procedures. This way, you can see how your customers behave and gauge their satisfaction with your products and services. You can then use this to optimize the next business movements. You can definitely enjoy an end-to-end bilingual receptionist process with Expand Force Global!