Appointment Booking

Prompt client scheduling with an Appointment Booking Service

In today’s modern business landscape, the playing field is dominated by how fast a company can respond to or settle a customer’s concern, especially when booking an appointment. And regardless of the industry you are in, scheduling meetings and even setting up recurring appointments for customers is almost a customer service arm you need to have. 

The problem arises when your in-house scheduling procedure is swamped with requests and is bound within office hours. This affects the quality of your customer service, making you miss great business opportunities. Additionally, manually matching the meeting request to your business schedule and failing to provide the necessary follow-up to you and the clients could greatly increase the no-show rates.  

Expand Force Global knows this scenario across businesses and has crafted its virtual receptionist appointment scheduling services. At the onset of working with us, we set up the necessary tools and can integrate those with your business calendar or your preferred platform for online payments. Along with that, we will customize the whole process according to your preferences, especially if you have various types of appointments offered, specific information needed from your customers, or other requirements.  

On the side, our call center appointment scheduling team will undergo training to learn your business’ products, services, and policies to serve your clients better. And since they are located offshore, they can accommodate clients that want to set a meeting or reschedule or cancel their appointments even after hours.  

And after implementation, we establish a tight follow-up protocol for your clients via SMS, email, or phone call to make sure that they are still down with their scheduled appointment. This also comes with comprehensive client behavior tracking that can be used for future optimizations. All of these are in one service package that gets rid of the bottlenecks in your scheduling process.  

With the advent of appointment booking apps, it’s easier to rely on newer technologies, especially for appointment scheduling. However, we can’t deny the fact that customers still prefer another person at the other end of the line to help them book an appointment. Without a doubt, it is still one of the best ways to deliver an outstanding customer experience despite the trend of giving up a real receptionist for automation to take place. 

Expand Force Global sees this situation differently and has worked hard to hit the sweet spot where technology and the ‘human touch’ can work together. With access to a pool of professionals across multiple location and strong partnerships with tech giants across the world, we have come up with the best call center appointment scheduling services for your business. These are scalable, secure, and competitively priced for both SMB and SME markets.  

Work with us today and get a full-circle tech-driven appointment booking service! 

• An established human resource company since 2017.
• Have a global reach of talents from the USA, Ecuador, India, and the Philippines.
• In partnership with a trusted IT solution company, Computer Solutions East.
• Continuously expanding its offices across the world.