Professional Services

Professional Services

Redirect your efforts into doing what you are good at by offloading front-desk and back-office tasks.

Enhanced Professional Services to Achieve Business Agility

Implement a professional answering service and back-office support to keep your focus on providing top-notch professional services.

Prompt Client Engagement

Prompt Client Engagement

Our offshore talent strategy allows us to operate 24/7. This lets us put your business forward without being constrained to the 9-5 work hours, making your live chat, client intake, legal answering, and back-office processes run on 24 hour operations.  

Customizable Services

For a professional services company such as yours, we can always suggest what your business needs, but you know more about its unique requirements. Be guaranteed that your preferences are always acknowledged and are mainly considered when implementing our solutions for call handling, back-office support, virtual receptionist services, and the like. 

Data-driven Procedures

Data-driven Procedures

When it comes to providing you with the best business answering services and clerical assistance, we make sure that each process that we implement is data-driven. This way, we can make more effective optimizations that lead to better business decisions.  

Expert-led Frontlines & Backend

Staff competencies are frequently overlooked by both big and small businesses, creating problems in the long run. We solve this by providing you with a team of professional answering experts and virtual receptionists ready to learn the ins and outs of your business and eventually do tasks according to your policies and standards.  

Seamless Tech & Process Integration

Seamless Tech & Process Integration

Technology helps us be more elaborate and craftier with our services. We see to it that the efficiency of our call center, scheduling, and back-office services are not dictated by the tools we use but are optimized and streamlined by those. 

Sturdy Security Framework

Professional service providers such as architecture, engineering, and law firms handle critical client information. Our team answer the phones, do outbound calls or finish clerical tasks using only zero-trust devices equipped with the latest security technologies paired with the best security practices.  

Established Outsourcing Approach

Established Outsourcing Approach

Your company deserves only the best talents available to take over your tasks. We tapped the richest talent pool across the world and did tedious screenings to make sure that you will be working with a suitable professional to do back-office support or call experts answering service.  

Provide Focused and Better Professional Services with Expand Force Global

Delivering professional services requires you to be at your best to ensure the quality of output and to gain a better chance of repeat transactions. This establishes your credibility as a trusted professional for your chosen specialization, be it law, architecture, engineering, IT, and the like.  

However, due to budget constraints and the scarcity of manpower, professional services providers such as your company are sometimes forced to maximize your in-house experts to do tasks that are menial and out of their scope. They would sometimes screen calls, operate answering service tools, do client calls and follow-ups, compile documentation, and many other unrelated tasks. As a result, you might miss providing the best professional services to a potential client.  

Expand Force Global is a renowned professional answering service and back-office support provider that can address this problem. With an offshore expert team to deliver such solutions, you can confidently offload your front-desk and clerical tasks and expect wonderful results for your business. You are also guaranteed a highly secured outsourcing process, from the onboarding to our team to the apps and tools we will be using.  

  • End-to-End Support: We will be with you every step of the way, from call experts answering service implementation to monitoring, maintenance, and reporting.

  • Cost Efficiency: Optimize your budget by hiring an offshore team with the right expertise. Get business results faster without the in-house overhead cost.

  • Constant Consultation: Get in touch with our in-house experts to help you with process optimizations, troubleshooting, and the next steps you should take for your business.

  • Business Agility: Maximize your experts to generally focus on your specific strengths as a professional services provider by offloading front-desk and clerical tasks.

  • Process Security: Work with a team of experts that only uses zero-trust devices and the latest and most secured tools and drive internal productivity easily.

Expand Force Global Offers

Tying in exceptional human resources with modern technologies.

We offer these outsourcing solutions for professional services providers:

 Virtual Back-Office Services
Virtual Back-Office Services
Appointment Booking
Appointment Booking
Legal Intake Resolution
Legal Intake Resolution
Virtual Receptionists
Virtual Receptionists

Assorted Case Studies

Legal & Law Firm
Legal & Law Firm

We implemented an encompassing legal answering service and live support to optimize the client’s legal intake process.

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Accounting & Finance
Accounting & Finance

We sharpened the client’s live answering and appointment scheduling efforts to gain business bandwidth.

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 Professional Services
Professional Services

We streamlined the client’s client support through the seamless integration of a live answering service into their appointment scheduling and records management.

Learn More

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