Legal & Law Firm

Legal & Law Firm

Offload the menial and repetitive legal tasks to offshore legal experts and focus on solving client cases.

Improved Case Acquisition and Management for Law Firms

Outsource exceptional talents to establish legal answering service and crucial back-office workflow to optimize your entire legal services.  

Offshore Talent

Offshore Talent

Work with a team of attorney answering service experts strategically situated offshore in our offices in Ecuador, India, and the Philippines. Let legal professionals answer the phones and establish expert-driven customer engagement.

Scalable Solutions

We expand our services with your law firm’s growth in mind. Sooner or later, you will be requiring more hands to do phone calls, manage a live chat, or finish clerical tasks—or even temporarily downsize the workforce. Whichever one you face, you have the full freedom to scale our services to your current needs.

Security Prioritization

Security Prioritization

Case files and client data are crucial information prone to hacking, phishing, and other breaches. We protect them by using only the latest and most secured technologies within our network of zero-trust devices.

Customer-centric Services

Our workflows for inbound and outbound calls, client intake, and clerical tasks are already tightly crafted to optimize your law firm. However, you know your firm’s unique needs better. Rest assured that we can always acknowledge your preferences to improve our solutions without compromising the quality of our work and support along the way.  

Cutting-edge Technologies

Cutting-edge Technologies

Gone are the days of the paper-based and table-to-table legal intake process to convert a potential client into a paying customer. We have evolved with time and embedded cloud-based modern workplace tools and technologies within our data-driven call center and back-office outsourcing services and procedures. 

Compliant Processes

The rules and regulations for protecting data have been stricter than ever. We established an in-house team to monitor all the corners of our data security posture and to keep the security requirements in check for continuous compliance.  

Business Availability

Business Availability

Business opportunities can happen at any time of the day. With a team of legal answering and back-office support experts offshore, there will always someone at the end of the other line to engage with your prospects and clients 24/7. 

Achieve Offshore Advantage and Gain Law Firm Efficiency with Expand Force Global

We understand that a law firm like yours has so much on its plate. Answer calls on a day-to-day basis, compile and organize case files regularly, attend to each unique case that your client has, process invoicing for billing, and the like occupy most of the day. 

While these processes are undoubtedly crucial for your law firm, there will always be point where you will miss tracking all of these or the worst—you failed to exercise your legal specializations just to keep up with the tedious front-desk and clerical workloads. Nobody wants that for a business, especially for a firm such as yours, whose professional edge is the greatest differentiator from your competitors.  

This is where Expand Force Global comes in. Unlike other outsourcing partners that provide answering service technologies, virtual receptionist services, call center solutions, and back-office support, we perfected the coordination of human resources and information technology. This allows us to maintain that human touch in any client-facing or backend support that we are offering while keeping a tight, tech-driven workflow across the board.  

  • Top-notch Outsourced Team: We are a multinational team with remote offices worldwide. Experience global-standard legal answering service, legal intake, and back-office support like no other!

  • Optimized Business: Implement and integrate our services into your existing legal workflows and IT infrastructure. Establish a more streamlined interaction with your prospects and customers, from lead generation to converting them into paying customers.

  • Tech-driven Processes: Be assured that your outsourced team only uses state-of-the-art modern workplace technologies to do your legal-oriented tasks. Enjoy fast and efficient cloud-based workflows that are accessible across devices.

  • Secured & Compliant Workflows: Get high-end data security across workflows that only happen on our zero-trust devices. Be certain that our team is constantly checking our data security efforts to comply with regulations.

  • Cost Efficiency: Do away with the extra overhead costs for front-desk and back-office tasks. Our team of attorney answering service experts is ready to continuously engage with your customers 24/7 and even after office hours, generating new businesses to turn into profits.

Expand Force Global Offers

Tying in exceptional human resources with modern technologies.

We offer these outsourcing solutions for law firms:

 Virtual Back-Office Services
Virtual Back-Office Services
Appointment Booking
Appointment Booking
Legal Intake Resolution
Legal Intake Resolution
Virtual Receptionists
Virtual Receptionists

Assorted Case Studies

Legal & Law Firm
Legal & Law Firm

We implemented an encompassing legal answering service and live support to optimize the client’s legal intake process.

Learn More
Accounting & Finance
Accounting & Finance

We sharpened the client’s live answering and appointment scheduling efforts to gain business bandwidth.

Learn More
 Professional Services
Professional Services

We streamlined the client’s client support through the seamless integration of a live answering service into their appointment scheduling and records management.

Learn More

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