Healthcare Medical

Healthcare Medical

Harnessing cutting-edge technologies and a top-notch workforce to improve healthcare services.

Equipping Healthcare with the Best Talent and Tech to Optimize Patient Services

Efficiently engage with patients through a healthcare answering service and focus on providing prompt healthcare services by offloading menial tasks to a back-office solutions partner. 

Healthcare Support Availability

Healthcare Support Availability

With an offshore team, we can make your front desk and backend departments available 24 hours a day remotely. We will directly reflect your outstanding medical services to your patients and internal clients.  

Healthcare-oriented Services

Each portion of our medical answering services was mindfully crafted to adapt to various healthcare processes. From taking inbound calls to scheduling clinic visits, rest assured that each would resonate with the standard you have established for your patients

Regulation Compliance

Regulation Compliance

Healthcare is a general need. For this, we make sure that our medical answering service and back-office support are HIPAA compliant, creating a safe place for everybody’s healthcare needs. On top of this, we also passed several data security compliances to ensure the safety of patient data.  

Extensive Talent Scouting

Your healthcare institution deserves only the best talents to deliver excellent medical practices, even for healthcare-centric call center and clerical services. We tapped a wide pool of professionals across the US and Asia, ready to take in the tasks you want to free your company from.  

Seamless Tech & Talent Integration

Seamless Tech & Talent Integration

All team members are technically skilled medical experts who know the ins and outs of healthcare processes. Each of them is trained with the most recent healthcare trends and equipped with the latest workplace technologies.  

Robust Security Posture

Taking overflow calls or simply compiling patient information could expose medical records to cyber criminals. We take pride in using the most advanced data security tools and applications that are only run and accessed via zero-trust devices.  

Smooth Patient Data Access

Smooth Patient Data Access

An efficient way of serving patients calls for seamless toandfro access to medical records. We can help you establish a seamless workflow that allows our remote receptionist to access the necessary data at the backend whenever needed.  

Optimize Healthcare Services and Serve Patients Better with Expand Force Global

One thing that sets healthcare apart from other industries is that its main concern is a person’s life. This makes it one of the most important and probably the oldest industry ever. However, the age of an industry does not always reflect how established it is in taking people’s concerns effectively. 

For starters, with the growing number of people needing medical attention, an institution’s healthcare answering service might not always be able to keep up. The call volume can be overwhelming if you’re an institution with one-man front desk personnel. Another thing is while healthcare companies do their best to store both physical and digital copies of patient records, those are still prone to disasters and breaches without proper documentation.  

Expand Force Global saw this need and crafted a line of services dedicated to the healthcare sector. We solve this by providing you with a healthcare answering service and strong back-office support. These will help you increase your capacity to take in phone-in patient concerns without hiring full-time staff and helps you organize and establish a strong documentation process for patient data. And what’s great about these services is that they are done using cutting-edge modern workplace tools that are protected with the latest security technologies.  

  • Improved Patient Care : Easily build a rapport-based connection with your patients through a medical answering service. Address their concerns promptly without the constraints of the 9 to 5 work hours.

  • Secured Medical Records: Protect all the data shared over the phone or stored in local repositories. Establish seamless and security-compliant patient record access across the board.

  • Scalability : Have the freedom to acquire service inclusions that you need at the current time. Scale them up fast and easily as your institution grows as well.

  • Cost Efficiency : Cut cost on hiring additional staff for front-desk and back-office roles. Outsource a team of medical experts and get more desirable results for less.

  • 24/7 Technical Support: Like how you do it for your patients, we keep our lines open to mitigate the issues you face with our services. We’re ready to assist you any time of the day.

Expand Force Global Offers

Tying in exceptional human resources with modern technologies.

We offer these outsourcing solutions for healthcare institutions:

Legal Intake Resolution
Legal Intake Resolution
Appointment Booking
Appointment Booking
Virtual Back-Office Services
Virtual Back-Office Services
Virtual Receptionists
Virtual Receptionists

Assorted Case Studies

Legal & Law Firm
Legal & Law Firm

We implemented an encompassing legal answering service and live support to optimize the client’s legal intake process.

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Accounting & Finance
Accounting & Finance

We sharpened the client’s live answering and appointment scheduling efforts to gain business bandwidth.

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 Professional Services
Professional Services

We streamlined the client’s client support through the seamless integration of a live answering service into their appointment scheduling and records management.

Learn More

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